In May, Aurrum Kincumber in New South Wales passed its accreditation, successfully meeting all 44 outcomes.

Accreditation is about ensuring residential aged care homes meet a set of quality standards set by the Aged Care Standards and Accreditation Agency, relating to the care provided to Residents.

Staff and daily operations were under review, and a team of assessors spoke in-depth to a large group of Residents and their families.

Aurrum’s National Quality and Education Manager Caroline Mwania said the assessors were very impressed with the quality of care services provided and the improved ambiance of the home.

“The Assessment report acknowledged the recent improvements to the home and noted that Residents and their families welcomed the recent changes, including the upgrades to Resident rooms and courtyard areas.”

She said the assessors were also extremely positive in relation to the care and services provided to Residents.

“The staff were commended for being warm, respectful, and responsive to Residents’ needs, whilst our Management Team was praised for their proactive, open and innovative approach to care delivery,” said Caroline.

The home’s varied and dynamic lifestyle program was also applauded.

Acting Facility Manager Kathleen Collings said staff were thrilled with the result, which showed an ongoing commitment to quality care.

“Continuous improvement is a constant management focus at Kincumber and this great accreditation result is further evidence that we deliver on all fronts.”

She said the result was a fantastic reflection of commitment and hard work.

“This result is, without doubt, due to the hard work and efforts of all of our staff,” said Kathleen.

Special thanks goes to the Quality Team, comprising Caroline Mwania, Violet Moyo, Leanne McLaughlin and Selina Grant for their excellent support throughout the accreditation process.”

To celebrate the achievement, a special BBQ was organised for staff at the home.

As well as the site audit every three years, aged care residences are subject to unannounced “spot checks” by the Aged Care Standards and Accreditation Agency at any time.