At Aurrum, we use noticeably different language that reflects our person-centred approach to care.
A person is so much more than their age, or their health conditions. That person has unique qualities, dignity and strengths that make them who they are. This is exactly why our language at Aurrum Aged Care might sound a little different to what you might hear in other aged care environments.
Like our care, our language is centred around the person.
Rather than residential aged care facilities, we have care homes.
This simple change reflects the modern and home-like surroundings you’ll find at every Aurrum location.
The word facility can evoke the image of hard plastic and drab colours – which isn’t good enough for anyone’s beloved Mum or Dad.
Instead, a resident can feel at home in Aurrum’s bright, beautifully modern care homes, where you can find a reading nook and a soft armchair or do a spot of gardening when you feel like it. Our locations provide a sense of home, where expert care and support happen to be built right in.
Rather than staff, we have team members.
Everyone, from the gardeners on our maintenance team to our clinical care specialists, is part of the Aurrum family. Team members work together and share the same vision and values. The way we see it, we are an Aurrum family caring for your family. Every person matters and is valued.
How person-centred care shines through
You might be wondering how person-centred care language sounds in an everyday sense.
- It’s asking a person if they’d like to have a shower, rather than telling them.
- It’s inviting a person to take part in lifestyle activities, rather than assuming they’d like to be involved.
- It’s remembering a person’s passions and interests, leading to genuine conversations between residents and team members.
- It’s speaking with a person and their loved ones about their life to create a personalised music playlist for them.
- It’s consulting directly with a person about their care and the support they might need, rather than speaking over the top of them or about them.
- It’s referring to a person first, and any medical conditions as something they’re experiencing rather than as something that defines them. And,
- It’s asking what a person likes to eat, and tailoring high-quality dining options so they can enjoy delicious and healthy food according to their personal tastes.
These are just a few examples, but we hope you can see how our care model for excellence is applied in even small yet meaningful ways. So whether you’re searching for non-government or government funded aged care facilities, we would encourage you to find a place that feels, looks and sounds much more like home.